Payment
AdriaMart offers multiple secure and compliant payment options for both local and international customers.
1.Cash on Delivery (COD)
In cooperation with Posta Srbije, you can pay in cash when receiving your order.
2.PayPal
Fast and secure for international customers who prefer online payments.
3.Bank Transfer (Corporate Account)
You can make payments directly to our corporate account:
Raiffeisen Bank a.d. Beograd
Company Name: Zhiyong Wang PR Trgovinska Radnja Adria Mart Beograd
Address: Đorđa Stanojevića 16, Beograd
Account (RSD): 265-111031000998905
IBAN (EUR): RS35 2651 0000 0120 660970
SWIFT: RZBSRSBG
Local payments can be made in RSD, while international transfers are accepted in EUR.
All transactions comply with Serbian banking regulations, and a digital invoice will be automatically generated upon payment confirmation.
Shipping
AdriaMart ships directly from our warehouses in Belgrade and Niš, ensuring fast and reliable delivery across Serbia.
We partner with Post Express, one of Serbia’s leading courier companies, to guarantee safe and on-time shipments.
Standard delivery time is 1–3 working days, depending on location and stock availability.
You can track your package in real time from your AdriaMart account.
For bulk or wholesale orders, we also provide customized delivery solutions through our logistics partners.
Account
Your AdriaMart account allows you to manage your orders, track deliveries, and update personal information securely.
We protect your privacy with strong encryption and never share your data with third parties.
Forgot Password
If you forget your password, use the “Forgot Password” option to reset it safely through your registered email.
One-Click Login
You can also log in instantly using your Google or Facebook account for a faster experience.
Return Policy
AdriaMart complies with the Law on Consumer Protection of the Republic of Serbia (Official Gazette No. 62/2014).
Customers who make online purchases have the right to return goods within 14 days of receiving them — without providing any reason.
To exercise this right, please submit a return request through your AdriaMart account or contact our customer service team.
Returned items must be unused, in their original packaging, and accompanied by an invoice or delivery note.
Once we receive and inspect the returned goods, a refund will be issued within 14 days, including the original delivery cost.
Return shipping costs are covered by the customer, unless the product is defective, incorrect, or not as described.
Replacement Policy
If your order arrives damaged, defective, or incorrect, AdriaMart will provide a replacement or a full refund, following the Law on Consumer Protection of the Republic of Serbia.
To request a replacement, please contact our customer support within 8 days of receiving your order and include:
Your order number
Photos of the damaged or incorrect product
A brief description of the issue
After verification, we will arrange a replacement shipment or issue a refund based on your preference.
All costs related to the replacement, including return shipping, are fully covered by AdriaMart.
Support
Our support team is here to help with any questions regarding orders, payments, or account management.
You can contact us through the Contact Us form or by email.
We usually respond to all inquiries within 24 hours on working days.
To help us assist you faster, please include your order number and a brief description of your issue when contacting us.