AdriaMart Terms & Conditions of Sale
Valid from: October 2026
1. Seller
1.1 All products on adriamart.rs are sold by: Zhiyong Wang PR Trgovinska radnja ADRIA MART Beograd ("AdriaMart", "we"), Tičijanova 8, 11077 Novi Beograd, Serbia.
1.2 Registration number (MB): 68230454. Tax ID (PIB): 115266794. AdriaMart is not registered in the VAT (PDV) system.
1.3 Contact: [email protected], +381 66 5423472, contact form at adriamart.rs/contactus.
2. Scope
2.1 These Terms apply to purchases on adriamart.rs by consumers, that is, natural persons buying for purposes outside their trade or profession. AdriaMart is the seller and your contractual partner for every order, including products we source from our suppliers.
2.2 The Serbian Law on Consumer Protection (Zakon o zaštiti potrošača) applies. Nothing in these Terms limits the rights that law gives you.
2.3 If you want to buy for business purposes, please contact us before ordering; sections 7 and 8 describe consumer rights.
3. Products and prices
3.1 Product pages describe the main characteristics of each product.
3.2 Prices are in Serbian dinars (RSD) and are final prices. Because AdriaMart is not in the VAT system, no VAT is charged. Prices shown in EUR are for reference only.
3.3 Delivery costs are shown in the checkout before you pay.
3.4 The price that applies is the one shown when you place the order.
3.5 For pre-order products (6.7), the price is also final: air transport, customs clearance and all import duties and taxes are borne by AdriaMart as the importer. You pay nothing more on delivery, either to the courier or to customs.
4. Ordering and the contract
4.1 To order, add products to the cart, enter your details and delivery address, choose the delivery method and pay.
4.2 Before you pay, the checkout shows the products, the total price including delivery, and the delivery method. You can correct your details at any step.
4.3 The contract is concluded when we send you the order confirmation by email. We send you these Terms, the withdrawal information and the withdrawal form on a durable medium (email) at the latest when the goods are delivered.
4.4 If we cannot deliver a product you ordered, we will tell you without delay and refund everything you paid within 5 days.
5. Payment
5.1 Payment is made online by payment card (Visa, Mastercard, DinaCard) in RSD, through Raiffeisen Bank's RaiAccept payment page with 3-D Secure.
5.2 Your card is charged when you place the order. This also applies to pre-order products.
5.3 AdriaMart does not offer cash on delivery.
5.4 We never see or store your full card details; the bank processes the payment.
6. Delivery
6.1 We deliver to addresses in the Republic of Serbia.
6.2 The expected delivery time is shown before you order. Unless we agree otherwise, we deliver without delay and at the latest within 30 days of the conclusion of the contract; for pre-order products, the latest delivery date under 6.8 applies instead. If delivery becomes impossible, we will tell you without delay.
6.3 Delivery is made to the address you give, against a mandatory written confirmation of hand-over. Leaving the goods outside your door is not proper delivery.
6.4 If we do not deliver on time and the delivery date was an essential term of the contract, or you told us before the contract was concluded that a specific date was essential, the contract ends by law. You may instead keep the contract by setting us, without delay, an additional deadline; if we miss it, the contract ends by law. When the contract ends, we refund everything you paid immediately and at the latest within 5 days.
6.5 Risk of loss or damage passes to you when you, or a third person you name who is not the carrier or forwarder, take possession of the goods.
6.6 Please check the package when it arrives and, if it is visibly damaged, note this with the courier and let us know. This is only a request; not doing it does not limit your rights.
6.7 Pre-order products (pretprodaja): some products are sold as pre-order. We do not keep them in stock in Serbia: after you order and pay, we buy them from our supplier in China, import them into Serbia by air in our own name, and send them to you through Pošta Srbije. The product page marks them as pre-order and shows their latest delivery date before you order; this is usually 2 to 4 weeks after the order.
6.8 Before you pay, the checkout shows which products in your order are pre-order and their latest delivery date. That date is the agreed delivery deadline for those products, instead of the 30 days in 6.2, and the order confirmation email states it. By placing the order you agree to that date; if you need the goods by a specific earlier date, tell us before you order.
6.9 If we see that we cannot deliver a pre-order product by its latest delivery date, we tell you without delay. A later date applies only if you expressly agree to it.
6.10 If we do not deliver a pre-order product by its latest delivery date, section 6.4 applies: where that date was an essential term of the contract, or you told us before the contract was concluded that it was essential to you, the contract ends by law, unless you keep it by setting us an additional deadline without delay; if we miss that deadline too, the contract ends by law. In addition, even where the date was not an essential term, you may terminate the contract by notifying us (an email to [email protected] is enough). When the contract ends, we refund the entire amount you paid under it immediately and at the latest within 5 days of the termination.
6.11 Pre-order products cannot be ordered together with other products: an order contains either only pre-order products or only other products. If you also want products we have in stock, please place a separate order for them; each order is delivered separately and has its own delivery cost, shown before you pay.
6.12 Pre-order products carry the same rights as all other products, including withdrawal (section 7) and conformity of goods (section 8). Instructions for use are provided in Serbian.
7. Right of withdrawal (14 days)
7.1 You may withdraw from the contract within 14 days without giving a reason. The period starts on the day you, or a third person you name who is not the carrier, take possession of the goods; for an order delivered in several parts, on the day you receive the last part. You may also withdraw before the goods come into your possession, for example while a pre-order product is on its way; there is then nothing to send back, and we refund everything you paid without delay and at the latest within 14 days of receiving your withdrawal statement, without withholding the refund.
7.2 To withdraw, send us, before the period ends, a statement on the prescribed form or in another unequivocal way: the withdrawal form on adriamart.rs/odustanak, an email to [email protected], or a letter to our address. You do not have to use the form. Your statement is on time if you send it before the period ends. We will confirm receipt without delay, by email.
7.3 Send the goods back within 14 days of sending your withdrawal notice (sending them before the deadline is on time), to the return address we give you when we confirm your withdrawal (or to our returns address, Solunska 7, 11271 Surčin). You bear the direct cost of returning the goods. If a product cannot be returned by post because of its nature, its product page states the estimated cost of returning it.
7.4 We will refund all payments, including the cost of standard delivery, without delay and at the latest within 14 days of receiving your withdrawal notice, to the card you paid with. If you expressly chose a more expensive delivery than the cheapest standard one we offer, we do not refund the difference. We may withhold the refund until we receive the goods or you show proof that you sent them, whichever is earlier.
7.5 You may handle the goods as needed to establish their nature, characteristics and functioning. You are liable only for a loss in value caused by handling beyond that. Withdrawal has no other consequences for you.
7.6 The right of withdrawal does not apply to: goods made to your specifications or clearly personalised; goods liable to deteriorate or with a short shelf life; sealed goods that cannot be returned for health protection or hygiene reasons and were unsealed after delivery; goods that, after delivery, are inseparably mixed with other items; sealed audio or video recordings and software unsealed after delivery. Where an exception applies to a product, we say so on the product page.
8. Conformity of goods and complaints
8.1 We are responsible for any lack of conformity of the goods with the contract that exists when the goods are delivered and appears within two years of delivery.
8.2 A lack of conformity that appears within one year of delivery is presumed to have existed at delivery.
8.3 You must tell us about a lack of conformity within two months of discovering it, and at the latest within two years of delivery.
8.4 You may choose whether the lack of conformity is remedied by repair or by replacement; we may refuse the chosen remedy only if it is impossible or disproportionate compared with the other. If the lack of conformity appears within 30 days of delivery, you may choose replacement, an appropriate price reduction or termination of the contract straight away. After that, you may ask for an appropriate price reduction or terminate the contract if we have not repaired or replaced the goods or have refused to, if the problem appears again despite our attempt, if we do not remedy it within a reasonable time or without significant inconvenience to you, or if the lack of conformity is so serious that it justifies an immediate price reduction or termination. After a first repair, you may ask for replacement, an appropriate price reduction or termination of the contract; a second repair needs your express consent. You cannot terminate the contract for a minor lack of conformity; we must prove that it is minor.
8.5 All costs of remedying a lack of conformity, including labour, material, collection and delivery, are borne by us; we arrange collection through Pošta Srbije. If you terminate the contract because of a lack of conformity, you return the goods at our cost and we refund the price within 3 days of receiving the goods or proof that you sent them.
8.6 How and where to file a complaint (reklamacija): by email to [email protected], through the request form at adriamart.rs/odustanak, by phone at +381 66 5423472, or in writing to Tičijanova 8, 11077 Novi Beograd. Please include the order number or other proof of purchase and a description of the problem; photos help. A missing original package is never a condition for handling a complaint, and we do not charge for assessing it.
8.7 We confirm receipt of a complaint without delay and give you its registration number. Within 8 days of receiving it we reply in writing or by email, stating whether we accept it and, if we do, our concrete proposal and its time frame. You must reply to our proposal within 3 days; the resolution period is paused while we wait for your reply, and no reply means you do not agree. A complaint is resolved within 15 days of filing (30 days for technical goods and furniture). We may extend this period only once, for objective reasons and with your consent.
8.8 If we reject a complaint, we give our reasons, respond to the remedy you asked for and tell you about out-of-court dispute resolution and the competent bodies (section 11).
8.9 A commercial guarantee (garancija), where provided, is in addition to these rights and does not limit them.
9. Fiscal receipt
9.1 For every order we issue a fiscal receipt (fiskalni račun) as required by Serbian fiscalisation law.
9.2 For a pre-order, your payment is an advance payment: we issue an advance fiscal receipt (avansni račun) when you pay, and the final fiscal receipt (konačni račun) when the goods are delivered to you.
10. Personal data
10.1 We process personal data as described in our Privacy Policy (adriamart.rs/privacy).
11. Disputes
11.1 If you are not satisfied with how we handled your complaint, write to us first; we will try to find a solution.
11.2 Under the law, AdriaMart is obliged to take part in out-of-court resolution of consumer disputes. After first filing a complaint with us, you may start such a procedure before a body on the list kept by the Ministry of Internal and Foreign Trade (zastitapotrosaca.gov.rs). The procedure is free of charge; each party bears its own representation costs, if any.
11.3 You may also report a breach of your rights through the national consumer protection portal zastitapotrosaca.gov.rs.
11.4 Serbian law applies. You may bring proceedings before the court of your permanent or temporary residence; mandatory consumer protection rules are not affected.
12. Language versions
12.1 These Terms are available in Serbian, English and Chinese. If the versions differ, the Serbian version prevails; this does not reduce any mandatory consumer right.
13. Changes
13.1 We may update these Terms. The version published when you place your order applies to that order.