Returns, Withdrawal & Warranty

Your rights are protected under the Serbian Law on Consumer Protection. Below are the two cases and how to start.

1. Right of Withdrawal (14 Days)

• You may withdraw from the contract within 14 days of receiving the goods, without stating a reason.
• You may also withdraw from the contract before the goods come into your possession, for example while a pre-order product is on its way. There is then nothing to send back; we refund everything you paid without delay and at the latest within 14 days of receiving your withdrawal statement, without withholding the refund.
• Tell us before the period ends, with the form below, through the request form, or by email to [email protected]. Your notice is on time if you send it within the 14 days.
• Send the goods back within 14 days of sending your withdrawal notice (sending them before the deadline is on time), to the return address we give you (our returns address: Solunska 7, 11271 Surčin). You bear the direct cost of returning them; if a product cannot go by post, its page states the estimated cost.
• We refund everything you paid, including standard delivery, within 14 days of receiving your notice, to your card. We may wait until the goods arrive or you prove you sent them.
• You may handle the goods as needed to establish their nature, characteristics and functioning; you are liable only for a loss in value caused by handling beyond that.
• No right of withdrawal for: goods made to the consumer's specifications or clearly personalised, goods liable to deteriorate or with a short shelf life, sealed goods that cannot be returned for health or hygiene reasons and were unsealed after delivery, goods inseparably mixed with other items after delivery, sealed audio or video recordings and software unsealed after delivery.

2. Conformity of Goods (2 Years)

• We are responsible for any lack of conformity that appears within 2 years of delivery; within the first year it is presumed to have existed at delivery.
• You must tell us within 2 months of becoming aware of the problem. Within 30 days of delivery you may choose replacement, a price reduction or termination; after that, repair or replacement first.
• How and where to complain: email [email protected], the request form above, phone +381 66 5423472, or post to Tičijanova 8, 11077 Novi Beograd. Include proof of purchase and a description; photos help. The original packaging is not required and assessment is free.
• We confirm receipt with a complaint number, reply within 8 days, and resolve within 15 days (30 for technical goods and furniture). We bear all costs of the remedy, including collection through Pošta Srbije.

3. How to Start

1. Prepare: order number, the product, and the reason (withdrawal / defective / wrong item).
2. Submit a request and fill the form (or complete the withdrawal form below).
3. We will reply promptly with the return address and the refund/replacement arrangement.

Out-of-court dispute resolution

• AdriaMart is obliged by law to take part in out-of-court resolution of consumer disputes. After first filing a complaint with us, you may start a free procedure before a body on the list of the Ministry of Internal and Foreign Trade: zastitapotrosaca.gov.rs. Each party bears its own representation costs, if any.

4. Withdrawal Form (printable)

To withdraw in writing, copy or print and fill in the form below, then return it with the goods or attach it to your request.

Full terms: Terms & Conditions, section 7 (withdrawal) and section 8 (conformity and complaints).